Read this for a good background on Maslow's Hierarchy of Needs, and an exploration of how you can use it to understand and motivate your Knowledge Worker workforce.
I found it persuasive, though I believe he overstates the extent to which current Knowledge Workers can be assumed to have their lower level needs met. Certainly he's right that people worrying about their health or physical safety cannot be expected to perform at their best, especially in Knowledge Worker roles.
Sunday, April 16, 2006
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